# Refund and Returns Policy

- Link: https://kalindri.com/refund_returns/
- Published: 2026-10-26T03:15:29+00:00
- Author: admin

## Refund & Returns Policy

This policy applies to purchases made directly through [kalindri.com](https://kalindri.com)
from Kalindri Enterprises (Kalindri Sports). Purchases through third-party marketplaces
are also subject to the applicable marketplace’s policies.

## Reporting an issue

If your sports product arrives damaged, defective, incorrect, incomplete or not 
as described, contact us as soon as reasonably possible with your order number, 
description of the issue and photographs where useful. We will review the circumstances
and advise the next steps. Your applicable statutory consumer rights remain unaffected.

## Returns and eligibility

We review return requests on a case-by-case basis, considering the product, its 
condition, the reason for return, the circumstances and applicable law. We do not
promise a fixed general return window; please contact us as soon as reasonably possible
after discovering an issue. This approach does not limit any mandatory statutory
return, refund or consumer protection rights. Please contact us before sending an
item back so that we can confirm the correct return process and destination. Do 
not send products to an address without receiving return instructions.

## Change-of-mind requests

For unwanted or mistakenly ordered items, please contact us to check whether a return
can be accepted. Acceptance, any return shipping charges and any applicable deductions
will be communicated before the return is arranged, subject to applicable law. Used,
customized or damaged items may require special review; this does not restrict remedies
for faulty or misdescribed goods.

## Refunds and replacements

Where a refund, replacement or other remedy is approved or legally required, we 
will explain the resolution and any necessary return or inspection steps. Approved
refunds are generally issued to the original payment method where supported; actual
posting time depends on the payment provider and applicable requirements. We will
not automatically exclude discounted items from legally required remedies.

## Domestic and international shipping

Shipping, customs and import charges may vary by destination. Responsibility for
return postage, duties and other costs depends on the reason for return, terms disclosed
at purchase and applicable law. For international orders, please obtain instructions
before returning an item across borders.

## Order cancellation

Contact us promptly if you wish to cancel an order. Cancellation options depend 
on whether processing or dispatch has begun and applicable legal requirements. If
the order has shipped, a return process may be necessary.

## Contact for assistance

Email [kalindri.enterprises@hotmail.com](https://kalindri.com/refund_returns/kalindri.enterprises@hotmail.com)
or message [+91 7906903859](https://wa.me/917906903859) with your order number. 
A return address and shipping instructions will be provided when a return is authorized.